Store Operations Lead — Customer Service & Team Growth

Wegmans Food Markets; Chantilly (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Overtime/holiday pay

Health benefits

401(k) plan

Scholarship program

Wellness program

Job summary

Wegmans Food Markets in Chantilly, VA is seeking entry-level leaders to coordinate and troubleshoot daily activities of customer service teams while participating in store management duties and projects. You will lead a team, ensure smooth Front End operations, and collaborate across departments to deliver outstanding customer experiences.

This role offers exposure to both daytime and nighttime hours, development opportunities, and a path toward store leadership within a values-driven,

Qualifications

• Customer service experience in a food service, grocery or retail setting.
• Proven ability to multi-task in a fast-paced environment.
• Computer skills.
• Experience leading a team (preferred).
• Ability to quickly learn and adapt to new situations.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Skills

Customer service

Multi-tasking

Computer skills

Team leadership

Job description

Wegmans Food Markets in Chantilly, VA is seeking entry-level leaders to coordinate and troubleshoot daily activities of customer service teams while participating in store management duties and projects. You will lead a team, ensure smooth Front End operations, and collaborate across departments to deliver outstanding customer experiences.

This role offers exposure to both daytime and nighttime hours, development opportunities, and a path toward store leadership within a values-driven,