Customer Service Supervisor & Service Desk Lead - Bonus Eligible

Wegmans Food Markets; Charlottesville (VA); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Paid time off (PTO)

401(k) with match

Health care benefits

Scholarship program for employees

LiveWell employee & family program

Job summary

Wegmans Food Markets in Charlottesville, VA is seeking a Service Desk Team Leader to oversee front-line customer support and lead a team of service associates. You will drive customer satisfaction, manage daily operations, and mentor staff to deliver consistent, high-quality service.

Responsibilities include guiding the service desk, ensuring policy compliance, and supporting in-store programs such as Shopper’s Club, refunds, and exchanges, with opportunities for development and advancement

Qualifications

• 1+ years of work experience in a customer service environment.
• Ability to quickly learn and adapt to new situations.
• Computer skills sufficient to operate standard POS and retail software.

Responsibilities

• Provide exceptional service to customers and collaborate with colleagues.
• Identify solutions or resources to assist customers promptly.
• Adhere to company policies, procedures, and guidelines.
• Administer Shopper’s Club program, assist at checkout, process refunds and exchanges.
• Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (location varies).
• Coach and develop team members through training and feedback.

Skills

Customer service

Team leadership

Problem solving

Computer skills

Tools

POS systems

Job description

Wegmans Food Markets in Charlottesville, VA is seeking a Service Desk Team Leader to oversee front-line customer support and lead a team of service associates. You will drive customer satisfaction, manage daily operations, and mentor staff to deliver consistent, high-quality service.

Responsibilities include guiding the service desk, ensuring policy compliance, and supporting in-store programs such as Shopper’s Club, refunds, and exchanges, with opportunities for development and advancement