Shift Lead: Flexible Scheduling & Store Ops (FT)

Wegmans Food Markets; Chantilly (NC); On-site; USD 30,000 - 32,000; Full time

Job summary

Wegmans Food Markets in Chantilly, VA is seeking an entry-level leader to collaborate, lead, and give their best every day. You will coordinate daily activities of our customer service team and participate in store management duties and projects.

You will lead and develop a team of customer service staff, ensuring they have tools to succeed and providing training and feedback. The role offers varied day-to-night hours in a fast-paced environment.

Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis.
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time.
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards.
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges.
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Skills

Customer service

Multi-tasking

Computer skills

Job description

Wegmans Food Markets in Chantilly, VA is seeking an entry-level leader to collaborate, lead, and give their best every day. You will coordinate daily activities of our customer service team and participate in store management duties and projects.

You will lead and develop a team of customer service staff, ensuring they have tools to succeed and providing training and feedback. The role offers varied day-to-night hours in a fast-paced environment.