Shift Leader: Customer Service & Store Ops

Wegmans Food Markets; Leesburg (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PTO

Overtime pay

Health benefits

401(k) match

Scholarship program

Wellness program

Job summary

Wegmans Food Markets in Leesburg, VA is seeking entry-level leaders to coordinate and troubleshoot daily customer service activities and participate in store management duties. You will lead a team, ensure front-end efficiency, and work across departments, gaining exposure to wide store operations.

Ideal candidates bring customer service experience, a proven ability to multi-task, and basic computer skills, with a readiness to work day and night shifts in a fast-paced environment.

Qualifications

• Customer service experience, preferably in food service, grocery or retail.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments.
• Partner with department management to prioritize and delegate tasks and ensure Front End operations run efficiently.
• Manage performance of a team of Customer Service employees, providing resources, training and feedback.
• Provide Incredible Customer Service to customers and employees, championing company values.
• React quickly to operational challenges in partnership with store leadership.
• Participate in and/or lead special store projects to enhance company culture.

Skills

Customer service

Multi-tasking

Computer skills

Team leadership

Job description

Wegmans Food Markets in Leesburg, VA is seeking entry-level leaders to coordinate and troubleshoot daily customer service activities and participate in store management duties. You will lead a team, ensure front-end efficiency, and work across departments, gaining exposure to wide store operations.

Ideal candidates bring customer service experience, a proven ability to multi-task, and basic computer skills, with a readiness to work day and night shifts in a fast-paced environment.