Store Operations Lead: Customer Service & Merchandising

Dollar General; Grafton (ND); On-site; USD 38,000 - 48,000; Full time

Job summary

Dollar General is seeking an Assistant Store Manager in a retail environment. You will assist the Store Manager with supervision, scheduling, training, and ensuring adherence to company policies. You will handle stocking, cashiering, inventory, and planogram execution to maximize profitability and customer satisfaction.

The role emphasizes cash handling, security, and leadership in a fast-paced store setting to protect assets and reduce losses.

Qualifications

• High school diploma or equivalent strongly preferred.
• One year of experience in a retail environment and six months supervisory experience preferred.
• Effective interpersonal, written and oral communication skills.
• Ability to solve problems and deal with a variety of situations.
• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations and generate reports.
• Knowledge of cash handling procedures including cashier accountability and deposit control.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service

Communication

Organization

Reading diagrams & manuals

Math calculations

Cash handling

Cashier accountability

Education

High school diploma or equivalent

Tools

Cash register system

Handheld scanners

Pricing guns

Two-wheel dollies

Job description

Dollar General is seeking an Assistant Store Manager in a retail environment. You will assist the Store Manager with supervision, scheduling, training, and ensuring adherence to company policies. You will handle stocking, cashiering, inventory, and planogram execution to maximize profitability and customer satisfaction.

The role emphasizes cash handling, security, and leadership in a fast-paced store setting to protect assets and reduce losses.