Store Operations Lead - Customer Service & Cash Handling

CNG Holdings, Inc; Missouri; On-site; USD 42,000 - 64,000; Full time

Job summary

CNG Holdings, Inc. in Saint Louis, MO, is seeking an Assistant Store Manager to lead customer service excellence and ensure regulatory compliance in a fast-paced financial services environment.

You will coach team members, handle cash, process transactions, and travel to stores within the district as needed. This full-time role requires strong communication, reliability, and a proactive approach to service delivery.

Qualifications

• High school diploma or equivalent required.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own transportation and a valid driver’s license with insurance.

Responsibilities

• Serve and educate customers on products and services meeting their needs.
• Escalate issues to store manager or corporate office when needed.
• Answer telephone inquiries and process customer applications and requests.
• Perform outbound calls for sales, courtesy, and collections in compliance with regulations.
• Balance cash drawer, process transactions, and handle deposits.
• Ensure regulatory compliance and complete trainings as required.

Skills

Customer service

Cash handling

MS Office

Communication

Multitasking

Education

High school diploma

Tools

POS systems

Job description

CNG Holdings, Inc. in Saint Louis, MO, is seeking an Assistant Store Manager to lead customer service excellence and ensure regulatory compliance in a fast-paced financial services environment.

You will coach team members, handle cash, process transactions, and travel to stores within the district as needed. This full-time role requires strong communication, reliability, and a proactive approach to service delivery.