Store Operations Lead: Customer Service

Grocery Outlet Career; Oakland (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Grocery Outlet Career in Oakland seeks a Head Clerk to foster a welcoming environment and keep a clean, well-stocked store. You will interact with customers, assist co-workers, and manage cashiering tasks while ensuring safety and adherence to GOI guidelines.

The role requires strong communication, teamwork, and a positive, proactive attitude, with experience in grocery or retail environments. Ability to handle varied duties and work under pressure is a plus.

Qualifications

• High school diploma or equivalent.
• Able to deliver friendly, courteous, prompt customer service.
• Able to interpret, understand, and follow instructions.
• Must be able to pass drug and background check.
• Previous grocery or retail experience.
• Ability to work in harmony with others as a team member and leader.

Responsibilities

• Interacting with customers and answering questions with kindness and enthusiasm.
• Attending to customer and co-worker requests, complaints and/or problems to assure they are handled promptly.
• Maintaining a clean, safe, and orderly store that is compliant with all GOI guidelines and procedures.
• Reviewing and accepting customer checks, overrides, voids, and other cashiering related issues.
• Unloading product from trucks, organizing the stock room, filling assigned areas on the sales floor, and operating backroom equipment (palletjack, baler, etc.).
• Taking inventory of merchandise and replenishing and/or ordering as needed to keep business booming.
• Catching customers’ eyes by preparing merchandise for display.
• Perform miscellaneous office duties such as handling incoming or outgoing mail and ordering product.
• Enforcing all company policies, procedures and programs to keep customers and employees safe, happy, and healthy.

Skills

Customer service

Team leadership

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Pallet jack operation

Job description

Grocery Outlet Career in Oakland seeks a Head Clerk to foster a welcoming environment and keep a clean, well-stocked store. You will interact with customers, assist co-workers, and manage cashiering tasks while ensuring safety and adherence to GOI guidelines.

The role requires strong communication, teamwork, and a positive, proactive attitude, with experience in grocery or retail environments. Ability to handle varied duties and work under pressure is a plus.