Head Clerk

Grocery Outlet; Oakland (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision & More!

Job summary

Grocery Outlet in Oakland seeks a Head Clerk to create a welcoming store environment, supervise daily duties, and deliver outstanding customer service. The role focuses on maintaining stock, assisting customers, and leading team activities in a fast-paced bargain retail setting.

Base pay is $28.20 per hour with medical, dental, vision benefits, and more; compensation may vary by location and experience. A high school diploma or equivalent is required, plus flexibility and prior retail experience.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced retail environment.
• Able to pass drug and background checks.

Responsibilities

• Interact with customers with kindness and enthusiasm.
• Attend to customer and co-worker requests, complaints and problems promptly.
• Maintain a clean, safe, and orderly store compliant with GOI guidelines and procedures.
• Review and resolve cashiering issues including checks, overrides, and voids.
• Unload products, organize stock room, and stock the sales floor.
• Take inventory and replenish orders to keep business booming.
• Prepare merchandise for display to attract customer attention.
• Enforce company policies for safety and service.
• Work in various store areas and temperatures, interacting with customers and team.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or equivalent

Job description

About Grocery Outlet

• Our Mission: Touching lives for the better
• Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
• Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About The Role

Head Clerks create a welcoming environment and maintain a clean, well-stocked store that keeps customers coming back for great deals and stellar service. An ideal Head Clerk enjoys interacting with people, can work under pressure, balances various managerial duties, is inquisitive, and most importantly has a positive, can-do attitude.

Responsibilities Include

• Interacting with customers and answering questions with kindness and enthusiasm
• Attending to customer and co-worker requests, complaints and/or problems to assure they are handled promptly.
• Maintaining a clean, safe, and orderly store that is compliant with all GOI guidelines and procedures
• Reviewing and accepting customer checks, overrides, voids, and other cashiering related issues.
• Unloading product from trucks, organizing the stock room, filling assigned areas on the sales floor, and operating backroom equipment (pallet jack, baler, etc.)
• Taking inventory of merchandise and replenishing and/or ordering as needed to keep business booming
• Catching customers’ eyes by preparing merchandise for display
• Perform miscellaneous office duties such as handling incoming or outgoing mail and ordering product.
• Enforcing all company policies, procedures and programs to keep customers and employees safe, happy, and healthy
• Work Conditions (may include, but not limited to the following):
  • Bending, walking, standing, lifting and kneeling for extended periods of time
  • Lifting up to 50 lbs. frequently or with team assistance when necessary.
  • Duties in various parts of store in different temperatures and work environments
  • Interacting with customers, associates, truck drivers, and vendors, all with a smile

About The Pay

• Base Salary: $28.20 hr
• Medical, Dental, Vision & More!
• Final compensation will be determined based upon experience and skills and may vary based on location.

About You

• High school diploma or equivalent
• Able to deliver friendly, courteous, prompt customer service
• Able to interpret, understand, and follow instructions
• Must be able to pass drug and background check
• Flexible schedule
• Previous grocery or retail experience
• Ability to work in harmony with others as a team member and leader
• Passion for serving people
• Prior bookkeeping experience

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