Store Operations Lead - Customer-Focused Manager

R301US Hibbett Retail, Inc.; Cullman (AL); On-site; USD 17,000 - 19,000; Full time

Job summary

Hibbett Retail, Inc. is seeking an Assistant Manager in Cullman, AL to support the Store Manager in daily operations and customer-focused service. The role requires knowledge of multiple departments, supervision in the manager’s absence, and a commitment to achieving store goals.

The position emphasizes policy adherence, merchandising, scheduling, and employee guidance, with a focus on profitable store performance and outstanding customer service.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and achieve goals and profitability.
• Self-starter with initiative to handle key tasks.
• Strong attention to detail when multitasking.
• Team-player with passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist Store Manager in controlling assets and executing action plans for selling, restocking, merchandising, ordering, and scheduling.
• Act as the store leader in the Store Manager’s absence.
• Provide guidance to employees and customers across departments as needed.
• Monitor inventory movement, sales statistics, and expenses to support profitability.
• Direct staff to ensure department responsibilities are completed and standards met.
• Maintain exceptional customer service per company manuals and policies.
• Promote and sell services and merchandise offered by Hibbett I City Gear.
• Protect company assets and report potential fraud risks to management.

Skills

Retail experience

Customer service

Interpersonal communication

Fast-paced environment

Team management

Self-starter initiative

Attention to detail

Team-player

Job description

Hibbett Retail, Inc. is seeking an Assistant Manager in Cullman, AL to support the Store Manager in daily operations and customer-focused service. The role requires knowledge of multiple departments, supervision in the manager’s absence, and a commitment to achieving store goals.

The position emphasizes policy adherence, merchandising, scheduling, and employee guidance, with a focus on profitable store performance and outstanding customer service.