Store Operations Lead - Customer Experience & Team Growth

CVS Health; East Hartford (CT); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Job summary

CVS Health is seeking an Operations Manager to join the Store Management team. You will support the Store Manager in leading a CVS/pharmacy store, drive performance, supervise staff, manage inventory and implement policies to enhance store operations and customer service.

The role emphasizes strong leadership, effective communication, and a commitment to safety and quality. It is a full-time position requiring flexibility to meet operational needs across shifts and weekends.

Qualifications

• Required Qualifications: Deductive reasoning ability, advanced analytical skills and computer skills.
• Required Qualifications: Advanced communication skills, leadership, supervision, and influencing skill.
• Required Qualifications: Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
• Preferred Qualifications: Experience as a retail manager or supervisor.
• Education: High School diploma or equivalent preferred but not required.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign and direct activities of the store’s crew.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
• Support Store Manager with action plans for operational and service improvement.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).

Skills

Analytical skills

Communication skills

Leadership

Scheduling flexibility

Education

High School diploma or equivalent

Tools

Computer skills

Job description

CVS Health is seeking an Operations Manager to join the Store Management team. You will support the Store Manager in leading a CVS/pharmacy store, drive performance, supervise staff, manage inventory and implement policies to enhance store operations and customer service.

The role emphasizes strong leadership, effective communication, and a commitment to safety and quality. It is a full-time position requiring flexibility to meet operational needs across shifts and weekends.