Store Operations Lead - Customer Experience & Growth

City Market; Steamboat Springs (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

City Market in Steamboat Springs, CO seeks a Store Manager to support daily operations, lead teams, and enhance customer experiences. You will collaborate with department heads to execute merchandising and operating plans, coach staff, and drive sales while maintaining budget controls.

The role requires strong leadership, communication, and ability to analyze data to improve performance in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• Experience coaching and developing associates including supervisors and future leaders.
• Proven ability to use KPIs, metrics and data to drive decisions.
• Demonstrated collaboration across departments to boost store performance.

Responsibilities

• Assist store manager and associates in delivering a favorable customer shopping experience.
• Help lead merchandising and operating initiatives.
• Support action plans from Associate Insight survey results.
• Identify opportunities with department heads and implement timely solutions.
• Model high level of customer service and resolve issues.
• Support total store operations in manager's absence.
• Help achieve weekly, period and annual sales and budgets.

Skills

Leadership

Staff development

Customer service

KPIs

Budgeting

Cross-functional communication

Education

High school diploma/GED

Job description

City Market in Steamboat Springs, CO seeks a Store Manager to support daily operations, lead teams, and enhance customer experiences. You will collaborate with department heads to execute merchandising and operating plans, coach staff, and drive sales while maintaining budget controls.

The role requires strong leadership, communication, and ability to analyze data to improve performance in a fast-paced retail environment.