Store Operations Lead — Customer Experience Coach

Five Below; Orlando (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health coverage

Job summary

Five Below in Orlando, FL is seeking a support lead to oversee daily store operations, train crew on the BEST customer service experience, and act as Manager on Duty when needed. You’ll manage opening and closing procedures, cash handling, and stock organization.

The role requires at least a high school diploma (college experience preferred) and a minimum of one year in a supervisory or leadership position.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.

Responsibilities

• Wows the customer through personal contact with customers and trains crew on the BEST customer service experience.
• Oversees daily activities of store associates to ensure duties are performed and customer service is excellent.
• Assists with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and urgent issues.
• Manages opening or closing the store, including securing cash, locking doors, setting alarms, and daily readiness.
• Supports onboarding and ongoing training of associates on store policies, product knowledge, and procedures.
• Drives store sales and controls expenses by optimizing merchandising and performance.
• Partners with store leadership in merchandising and recovery efforts.
• Performs store maintenance tasks as needed.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Customer service

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Orlando, FL is seeking a support lead to oversee daily store operations, train crew on the BEST customer service experience, and act as Manager on Duty when needed. You’ll manage opening and closing procedures, cash handling, and stock organization.

The role requires at least a high school diploma (college experience preferred) and a minimum of one year in a supervisory or leadership position.