Store Operations Lead & Customer Experience Coach

Jimmy John's; Huntsville (AL); Hybrid; USD 36,000 - 42,000; Full time

Job summary

Jimmy John's in Huntsville, AL is seeking a PIC (Person In Charge) who will assist the General Manager to oversee in-store operations, uphold 100% integrity, and lead by example with an enthusiastic, friendly attitude.

Responsibilities include maintaining customer service standards, fostering teamwork, delivering an exceptional store experience, greeting customers with a smile, and ensuring compliance with food safety and cash handling policies while coordinating staff across shifts.

Qualifications

• 40+ hour work week required.
• 18+ years of age with valid driver license and clean driving record.
• Basic proficiency with Microsoft Word, Microsoft Excel, Microsoft Outlook, and Adobe Acrobat.
• Ability to perform and train multiple roles (Assistant Manager, PIC, InShopper and Delivery Driver) as needed.
• Ability to handle fast-paced and high-stress store environments.
• Organize and establish priorities in the store with minimal supervision.
• Willing to coach and task-manage employees on store operations.

Responsibilities

• Responsible for customer product and service standards.
• Foster an environment of team work.
• Deliver an exceptional customer and store experience.
• Greet and thank every customer with a smile and eye contact.
• Execute quality store operations.
• Clean store, small wares, merchandise and physical plant as necessary.
• Must be able to operate food preparation machinery.
• Adhere to all food, safety and security guidelines.
• Must be able to operate cash register and handle cash transactions with proper policies.

Job description

Jimmy John's in Huntsville, AL is seeking a PIC (Person In Charge) who will assist the General Manager to oversee in-store operations, uphold 100% integrity, and lead by example with an enthusiastic, friendly attitude.

Responsibilities include maintaining customer service standards, fostering teamwork, delivering an exceptional store experience, greeting customers with a smile, and ensuring compliance with food safety and cash handling policies while coordinating staff across shifts.