Store Operations Lead & Customer-Experience Coach

Shoe Carnival, Inc.; Grandville (MI); On-site; USD 48,000 - 54,000; Full time

Job summary

Shoe Carnival, Inc. is seeking an Assistant Store Manager in Grandville, MI to oversee daily operations alongside the General Manager. This full-time role emphasizes a customer-first environment, staff coaching, and hands-on leadership.

You will handle key holder duties, support sales goals, and ensure smooth front-line operations while fostering a friendly team culture in a fast-paced retail setting.

Qualifications

• At least 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to obtain Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• Age 18+ due to keyholder responsibilities.

Responsibilities

• Open and close the store as a key holder
• Support the General Manager in achieving sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

Skills

Leadership

Customer service

Communication

Supervisory experience

Key Carrier Certification

Job description

Shoe Carnival, Inc. is seeking an Assistant Store Manager in Grandville, MI to oversee daily operations alongside the General Manager. This full-time role emphasizes a customer-first environment, staff coaching, and hands-on leadership.

You will handle key holder duties, support sales goals, and ensure smooth front-line operations while fostering a friendly team culture in a fast-paced retail setting.