Retail Store Lead & Customer Experience Coach

Shoe Carnival, Inc.; Dallas (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Shoe Carnival is seeking an Assistant Store Manager in Dallas to oversee daily store operations and support a high-energy, customer-first environment. This full-time position acts as a key holder and supports the General Manager in achieving sales goals.

The role emphasizes hands-on leadership, staff training, and adherence to standards, with a focus on delivering excellent customer service and ensuring smooth store performance.

Qualifications

• Minimum 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Key Carrier Certification must be completed within 60 days.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Communication

Customer Service

Supervisory Experience

Key Carrier Certification

Flexible Schedule

Job description

Shoe Carnival is seeking an Assistant Store Manager in Dallas to oversee daily store operations and support a high-energy, customer-first environment. This full-time position acts as a key holder and supports the General Manager in achieving sales goals.

The role emphasizes hands-on leadership, staff training, and adherence to standards, with a focus on delivering excellent customer service and ensuring smooth store performance.