Store Leader & Key Holder — Training, Service, Growth

Shoe Carnival, Inc.; Westover (WV); On-site; USD 42,000 - 54,000; Full time

Job summary

Shoe Carnival, Inc. in Westover, WV is seeking an Assistant Store Manager to oversee daily store operations, act as a key holder, and lead by example in a customer-first environment.

You will support the General Manager in reaching sales goals, mentor associates, manage schedules, and assist with visual merchandising and cash handling.

This full-time role offers hands-on leadership training and growth into future store management, with a friendly team and focus on customer experience.

Qualifications

• Strong communication and leadership abilities required.
• Customer service excellence with a positive attitude.
• Minimum 2 years in retail or customer service.
• Previous supervisory experience is a plus.
• Must obtain Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.
• Candidates must be at least 18 years old due to keyholder duties.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Communication

Leadership

Customer service

Supervisory experience

Key Carrier Certification

Flexible availability

Age 18+

Job description

Shoe Carnival, Inc. in Westover, WV is seeking an Assistant Store Manager to oversee daily store operations, act as a key holder, and lead by example in a customer-first environment.

You will support the General Manager in reaching sales goals, mentor associates, manage schedules, and assist with visual merchandising and cash handling.

This full-time role offers hands-on leadership training and growth into future store management, with a friendly team and focus on customer experience.