Store Operations Lead & Customer Experience Champion

Cavender's; Buford (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Cavender's in Buford, GA is seeking a Store Lead to join the Store Management Team. The role supports our culture and values while helping run the store day-to-day, including opening/closing, assisting customers, and guiding team members to drive sales storewide.

You will stay actively involved in sales, work toward goals, train associates, ensure the store is clean and well-presented, and uphold company policies.

Qualifications

• Ability to manage store shifts effectively.
• Ability to comprehend basic instructions.
• Ability to interpret documents.
• Ability to apply abstract principles to a wide range of complex tasks.
• Associate must be able to read English.
• Associate must be able to understand English.
• Associate must be able to stay alert during work hours assigned

Responsibilities

• Support Cavender's culture and drive mission, vision and values.
• Perform cashier and sales associate tasks as needed.
• Maintain active role in personal selling and meet sales per hour goals.
• Act as Manager on Duty as assigned.
• Assist in day-to-day management and supervise store associates to deliver Best of the WEST customer service.
• Open and close store as directed.
• Address customer complaints; handle returns and exchanges.
• Assist in increasing sales, maintaining profit structure, and reducing expenses using key metrics.
• Assist in training store associates.
• Keep the store looking clean and presentable, inside and outside.
• Contribute to a safe and secure store environment and report incidents.
• Understand and execute all company policies and procedures.
• Participate in Loss Prevention measures.

Skills

Shift management

Read English

Understand English

Abstract reasoning

Alertness

Job description

Cavender's in Buford, GA is seeking a Store Lead to join the Store Management Team. The role supports our culture and values while helping run the store day-to-day, including opening/closing, assisting customers, and guiding team members to drive sales storewide.

You will stay actively involved in sales, work toward goals, train associates, ensure the store is clean and well-presented, and uphold company policies.