Store Operations Lead – Customer Experience

Roses Discount Stor; Thomasville (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Roses Discount Stor in Thomasville, GA is seeking a retail professional to drive sales and provide an exceptional customer experience. You will lead daily priorities, ensure managers are visible on the sales floor, and maintain communication between management and staff.

The role focuses on supporting store operations, maintaining stock and backroom processes, and assisting management with daily tasks to improve customer satisfaction and store profitability.

Qualifications

• High School diploma or GED.
• 1-2 years of retail customer service experience.
• Fundamental reading and math skills.
• Ability to effectively communicate in English.

Responsibilities

• Provide positive customer service to maximize satisfaction and sales.
• Adhere to the scheduled work hours for workload predictability.
• Follow company policies to maximize service, sales, and store profitability.
• Unload trucks, process freight, stock counters, and support sales floor as needed.
• Review daily staffing and assist with allocation.
• Evaluate recovery needs and perform recovery blitzes at set intervals.
• Monitor fitting room and selling floor for cleanliness and order.

Skills

Reading

Math

English communication

Education

High School diploma or GED

Job description

Roses Discount Stor in Thomasville, GA is seeking a retail professional to drive sales and provide an exceptional customer experience. You will lead daily priorities, ensure managers are visible on the sales floor, and maintain communication between management and staff.

The role focuses on supporting store operations, maintaining stock and backroom processes, and assisting management with daily tasks to improve customer satisfaction and store profitability.