Store Operations Lead — Customer Experience

CVS Health Corporation; Lake Lotawana (MO); On-site; USD 2,273,000 - 3,306,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Job summary

CVS Health Corporation is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service.

When no manager is onsite, you will lead the store and supervisory staff, ensure opening/closing tasks are completed, and maintain smooth operations. Strong communication and supervisory skills are essential for success.

Qualifications

• Deductive reasoning, analytical and computer skills required.
• Strong communication, supervision and influencing abilities.
• Flexible full-time schedule including some early morning, overnight and weekend shifts.
• Retail supervisory experience preferred.

Responsibilities

• Management: Work with store management and crews; supervise activities; communicate information effectively between management and crews.
• Customer Service: Assist customers with questions and issues; promote CVS service culture; handle complaints per policy; ensure positive shopping experience.
• Provide coaching and feedback to colleagues (e.g., myImpact, myCustomer feedback).
• Merchandise/Presentation: Price merchandise, stock shelves, plan and execute displays and inventory for weekly, promotional, and seasonal merchandise; maintain off-shelf merchandise.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Influencing skills

Education

High School diploma or equivalent

Job description

CVS Health Corporation is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service.

When no manager is onsite, you will lead the store and supervisory staff, ensure opening/closing tasks are completed, and maintain smooth operations. Strong communication and supervisory skills are essential for success.