Store Operations Lead - Customer Experience

Dollar Tree, Inc.; Fairfax (CA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree, Inc. in Fairfax, VA seeks an Assistant Store Manager to oversee daily operations, customer service, and team development. You will support the Store Manager and supervise associates to ensure smooth store functions.

This role requires strong communication, the ability to lift up to 55 lbs, and a reputation for high-energy teamwork. You will manage merchandising, payroll records, and loss prevention alongside leadership.

Qualifications

• High school diploma or equivalent preferred; ability to read, interpret, and explain operational directives.
• Store management experience in retail, grocery, or drug store environment preferred.
• Must be able to lift up to 55 lbs and perform physical tasks including walking, standing, and climbing.
• Strong communication, interpersonal, and written skills required.
• Ability to work in a high-energy, team environment.
• Exceptional customer service, organizational, and communication skills.
• Strong problem solving and decision-making skills.

Responsibilities

• Assist with store functions and day-to-day store activities
• Help customers in a positive, approachable manner and address questions or concerns
• Help organize and transfer merchandise from delivery truck to stockroom to sales floor and maintain seasonal areas
• Perform opening and closing procedures as needed
• Process all corporate directives and communications related to store activities
• Maintain promotional effectiveness of storefront fixtures and displays
• Assist in ordering merchandise, processing damaged merchandise, record keeping (payroll, scheduling, cash deposits) and loss prevention
• Maintain clean, well-stocked sales floor and organized stockroom to company standards
• Protect and secure all company assets, including store cash
• Adhere to policies and procedures including safety guidelines for associates
• Help the Store Manager supervise, train, and develop Store Associates
• Ensure a positive, safe, respectful environment with customers and staff
• Maintain cleanliness throughout the store, including bathrooms, floors, trash, and neat presentation
• Assist with other duties as assigned

Skills

High school diploma

Store management experience

Lifting 55 lbs

Communication skills

Team environment

Customer service

Problem solving

Education

High school diploma

Job description

Dollar Tree, Inc. in Fairfax, VA seeks an Assistant Store Manager to oversee daily operations, customer service, and team development. You will support the Store Manager and supervise associates to ensure smooth store functions.

This role requires strong communication, the ability to lift up to 55 lbs, and a reputation for high-energy teamwork. You will manage merchandising, payroll records, and loss prevention alongside leadership.