Store Operations Lead - Cross-Functional Excellence

Jordan; Dedham (MA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

employee discounts

Job summary

Jordan's is seeking an organized, collaborative Operations Manager to bridge Store Operations, field leadership, and corporate partners. This role thrives in a fast-paced environment, with cross-functional collaboration and a passion for improving the retail experience for both associates and customers.

The schedule varies and may include evenings, weekends, and travel to store locations as business needs require.

Qualifications

• Bachelor's degree in Business, Retail Management, Operations, or a related field.
• 5+ years of retail or multi-unit operations leadership and project management.
• Proven ability to lead managers and build high-performing teams.
• Experience managing cross-functional projects and delivering business results.
• Excellent written and verbal communication; adept with executive reporting.
• Advanced MS Office and SharePoint skills.

Responsibilities

• Coordinate store-facing communications for clear, actionable information.
• Partner with cross-functional teams to prioritize initiatives and improve execution.
• Support company projects from planning through implementation with timelines and deliverables.
• Maintain operational calendars and track promotions, deployments, and priorities.
• Develop executive reports, dashboards, and updates on progress.
• Gather feedback from store teams to identify opportunities for improvement.
• Maintain operational documentation and SharePoint resources.
• Assist leadership in driving operational excellence and continuous improvement.

Skills

Project management

Cross-functional leadership

Strategic planning

Communication

Data analysis

Education

Bachelor's degree in Business, Retail Management, Operations, or Communications

Tools

Microsoft Excel

PowerPoint

Teams

SharePoint

Job description

Jordan's is seeking an organized, collaborative Operations Manager to bridge Store Operations, field leadership, and corporate partners. This role thrives in a fast-paced environment, with cross-functional collaboration and a passion for improving the retail experience for both associates and customers.

The schedule varies and may include evenings, weekends, and travel to store locations as business needs require.