Store Operations Manager

Jordan; Dedham (MA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

employee discounts

Job summary

Jordan's is seeking an organized, collaborative Operations Manager to bridge Store Operations, field leadership, and corporate partners. This role thrives in a fast-paced environment, with cross-functional collaboration and a passion for improving the retail experience for both associates and customers.

The schedule varies and may include evenings, weekends, and travel to store locations as business needs require.

Qualifications

• Bachelor's degree in Business, Retail Management, Operations, or a related field.
• 5+ years of retail or multi-unit operations leadership and project management.
• Proven ability to lead managers and build high-performing teams.
• Experience managing cross-functional projects and delivering business results.
• Excellent written and verbal communication; adept with executive reporting.
• Advanced MS Office and SharePoint skills.

Responsibilities

• Coordinate store-facing communications for clear, actionable information.
• Partner with cross-functional teams to prioritize initiatives and improve execution.
• Support company projects from planning through implementation with timelines and deliverables.
• Maintain operational calendars and track promotions, deployments, and priorities.
• Develop executive reports, dashboards, and updates on progress.
• Gather feedback from store teams to identify opportunities for improvement.
• Maintain operational documentation and SharePoint resources.
• Assist leadership in driving operational excellence and continuous improvement.

Skills

Project management

Cross-functional leadership

Strategic planning

Communication

Data analysis

Education

Bachelor's degree in Business, Retail Management, Operations, or Communications

Tools

Microsoft Excel

PowerPoint

Teams

SharePoint

Job description

Are you passionate about keeping teams organized, simplifying complex challenges, and helping stores perform at their highest level? Do colleagues regularly rely on you to lead projects, improve processes, and keep communication flowing smoothly? If so, this could be the perfect opportunity for you!

At Jordan's, attracting and retaining great employees is one of our top priorities. We are looking for a highly organized, collaborative, and driven Operations Manager to serve as the connection between our Store Operations team, field leadership, and corporate business partners. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about improving the retail experience for both associates and customers.

The schedule varies and may include occasional evenings, weekends, and travel to store locations as business needs require.

Why You'll Love This Job

• Team Atmosphere – We're all family here!
• Make an Impact – Play a key role in driving operational excellence across all store locations.
• Variety Every Day – Partner with leaders across Operations, Merchandising, Marketing, HR, Ecommerce, Finance, and more.
• Professional Growth – Lead meaningful projects and initiatives that directly influence the business.
• Great Benefits – Medical, dental, vision, 401(k), employee discounts, and more.
• Fast-Paced Environment – No two days are the same!

What We Stand For - Where Work is Fun and Values Matter!

At Jordan's, we live the J-Way! Our average employee tenure is 12 years! Every day, our team embodies values that make a real difference:

• We Care... a Lot – because kindness and support are at the heart of everything we do.
• We Do the Right Thing – integrity is non-negotiable.
• We Dare to Think Differently – innovation keeps us ahead of the game.
• We Make Work Fun – yes, fun! Because great energy fuels great work.

Responsibilities We Need You to Perform

• Manage and coordinate store-facing communications to ensure teams receive clear, consistent, and actionable information.
• Partner with cross-functional departments to prioritize initiatives, reduce communication overload, and improve operational execution.
• Support company projects from planning through implementation, ensuring timelines, deliverables, and stakeholder expectations are met.
• Maintain operational calendars and track key initiatives, promotions, deployments, and business priorities.
• Develop executive reporting, dashboards, business updates, and operational summaries that provide visibility into project progress and organizational priorities.
• Gather feedback from store teams and leadership to identify opportunities for operational improvement and process enhancements.
• Own and maintain operational documentation, SharePoint resources, procedures, and knowledge management tools.
• Support engagement initiatives including newsletters, recognition programs, operational updates, and best-practice sharing across the organization.
• Assist leadership in driving operational excellence, change management initiatives, and continuous improvement efforts.

Here’s What Skills We Need You to Bring

• Bachelor's degree in Business, Retail Management, Operations, Communications, or a related field preferred.
• 5+ years of retail operations, business operations, project management, or multi-unit retail leadership experience.
• Demonstrated experience leading and developing managers, with a proven ability to build high-performing teams, drive accountability, and achieve business results through others
• Proven experience managing cross-functional projects and operational initiatives.
• Strong project management, organization, and prioritization skills.
• Exceptional written and verbal communication abilities.
• Experience creating executive presentations, reports, and dashboards.
• Advanced skills in Microsoft Office Suite, including Excel, PowerPoint, Teams, and SharePoint.
• Ability to influence and collaborate effectively without direct authority.
• Strong analytical, problem-solving, and relationship-building skills.
• Experience in furniture, specialty retail, or customer-focused retail environments is a plus.

Jordan's prides itself on having a strong, loyal J-Team. We recognize we are "One Team, One Goal" working together to strengthen Jordan's place in the market and as an employer of choice.

Pay Range: $100,000 to $125,000 annually plus up to a 12% target bonus