Retail Operations Lead: Store & Volunteer Mentor

NeighborUp; Cary (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

NeighborUp seeks an Assistant Manager to help direct daily retail priorities at the Cary campus. You will supervise staff and volunteers across the Dorcas Thrift Shop and Dorcas Vintage & Home, oversee donation intake, and manage the sales lifecycle with a strong focus on customer care.

You will train volunteers, ensure SOP compliance, and support opening/closing duties while maintaining a tidy, safe store environment for customers and team members.

Qualifications

• Minimum of High School diploma or equivalent GED.
• At least 3 years in Retail Sales, Inventory Management or Facilities Management, with 1 year in a lead role preferred.
• Excellent interpersonal, verbal and written communication; strong customer service focus.

Responsibilities

• Oversee staff and volunteers during shifts, ensuring coverage across back/middle/front-of-house.
• Assist with donation intake, processing and sales lifecycle for Dorcas Thrift Shop and Dorcas Vintage & Home.
• Provide training and mentorship to staff and volunteers.
• Lead opening and closing procedures for the retail locations and related areas.
• Maintain clean, safe, and welcoming facilities for customers and volunteers.
• Enforce SOPs and keep operations compliant with procedures and updates.
• Handle customer interactions and resolve issues professionally.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Judgment

Attention to detail

Organization

Critical listening

Problem solving

Autonomy

Teamwork

MS Word

MS Excel

MS PowerPoint

POS system

Internet & mobile apps

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

POS system

Internet

Mobile apps

Job description

NeighborUp seeks an Assistant Manager to help direct daily retail priorities at the Cary campus. You will supervise staff and volunteers across the Dorcas Thrift Shop and Dorcas Vintage & Home, oversee donation intake, and manage the sales lifecycle with a strong focus on customer care.

You will train volunteers, ensure SOP compliance, and support opening/closing duties while maintaining a tidy, safe store environment for customers and team members.