Store Operations Lead | Assistant Manager

R301US Hibbett Retail, Inc.; Smyrna (TN); On-site; USD 16,000 - 23,000; Full time

Job summary

Hibbett I City Gear in Smyrna, Tennessee is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. The role involves knowledge across departments, supervising in the Store Manager's absence, and promoting merchandise and services.

The position requires 1–3 years in retail or customer service, strong communication, and a proactive, detail‑oriented approach.

Qualifications

• Experience in a retail environment, footwear and athletic apparel preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals.
• Self-starter with initiative.
• Strong attention to detail and ability to multitask.
• Team-player with passion for customer service and selling.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and learn Store Manager responsibilities.
• Deliver extraordinary customer service per the customer service manual.

Skills

Retail experience

Customer service

Interpersonal communication

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team player

Job description

Hibbett I City Gear in Smyrna, Tennessee is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. The role involves knowledge across departments, supervising in the Store Manager's absence, and promoting merchandise and services.

The position requires 1–3 years in retail or customer service, strong communication, and a proactive, detail‑oriented approach.