Store Operations & Guest Experience Lead

dollartree; Lakeland (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree in Lakeland, FL is seeking an Assistant Store Manager to support store operations, customer service, and team development.

You will assist with daily store activities, help customers, manage merchandise flow from delivery to floor, and participate in opening/closing procedures.

The role requires store management experience in retail, ability to lift up to 55 lbs, strong communication and teamwork, and a commitment to a safe, welcoming shopping environment.

Qualifications

• High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives (e.g., merchandise schematics) is required.
• Store management experience in retail, grocery, or drug store environment is preferred.
• Must be able to lift up to 55 lbs. and handle frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Strong communication, interpersonal, and written skills are required.
• Ability to work in a high-energy, team environment is required.
• Exceptional customer service, organizational, and communication skills are required.
• Strong problem solving and decision-making skills are required.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns.
• Help organize and transfer merchandise from delivery to stockroom to sales floor and maintain seasonal areas.
• Perform opening and closing procedures as needed.
• Process directives and communications related to store activities.
• Maintain promotional fixtures and displays.
• Assist in ordering merchandise, process damaged merchandise, payroll, scheduling, and cash handling.
• Keep store areas well-stocked and organized, and protect store assets.

Skills

Store management

Customer service

Communication

Teamwork

Problem solving

Organizational skills

Reading directives

Physical strength

Education

High school diploma

Job description

Dollar Tree in Lakeland, FL is seeking an Assistant Store Manager to support store operations, customer service, and team development.

You will assist with daily store activities, help customers, manage merchandise flow from delivery to floor, and participate in opening/closing procedures.

The role requires store management experience in retail, ability to lift up to 55 lbs, strong communication and teamwork, and a commitment to a safe, welcoming shopping environment.