Store Operations & Customer Service Leader

Wegmans Food Markets; Buffalo (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Overtime pay

Health care benefits

401(k) match

Scholarship program

LiveWell program

Job summary

Wegmans Food Markets in Buffalo, NY is seeking entry-level leaders to coordinate and troubleshoot daily customer service operations and participate in store management projects.

You will lead a team of customer service employees, work across departments, and help ensure efficiency and strong service during day and night shifts, while upholding Wegmans values and standards.

This role offers rapid growth, comprehensive benefits, and exposure to diverse store operations in a busy retail environment.

Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis.
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Skills

Customer service

Team leadership

Multitasking

Computer skills

Job description

Wegmans Food Markets in Buffalo, NY is seeking entry-level leaders to coordinate and troubleshoot daily customer service operations and participate in store management projects.

You will lead a team of customer service employees, work across departments, and help ensure efficiency and strong service during day and night shifts, while upholding Wegmans values and standards.

This role offers rapid growth, comprehensive benefits, and exposure to diverse store operations in a busy retail environment.