Store Operations & Customer Experience Lead

Wegmans; Buffalo (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Overtime pay

Health benefits

401(k) with match

Scholarship program

Wellness program

Job summary

Wegmans is seeking entry-level leaders to collaborate, coordinate, and develop a team of customer service associates across day and night shifts. You will help manage store operations, support front-end functions, and participate in store management projects to raise service standards.

This role emphasizes building a strong company culture, developing talent, and delivering Incredible Customer Service while adapting to a fast-paced environment with weekly scheduling changes.

Qualifications

• Customer service experience in food service, grocery or retail.
• Ability to multi-task in a fast-paced environment and handle interruptions.
• Computer skills and familiarity with checkout systems.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, as a key leader and liaison among teams and departments.
• Partner with department management to prioritize tasks and ensure Front End operations run efficiently.
• Manage performance and development of a team of Customer Service employees.
• Provide outstanding customer service and uphold Wegmans values.
• React quickly to operational issues and collaborate with store leadership to solve problems.
• Participate in store-wide projects to enhance culture.

Skills

Customer service

Team leadership

Multi-tasking

Computer skills

Tools

POS software

Job description

Wegmans is seeking entry-level leaders to collaborate, coordinate, and develop a team of customer service associates across day and night shifts. You will help manage store operations, support front-end functions, and participate in store management projects to raise service standards.

This role emphasizes building a strong company culture, developing talent, and delivering Incredible Customer Service while adapting to a fast-paced environment with weekly scheduling changes.