Front End Team Lead — Store Ops & Customer Service

Wegmans; Eggertsville (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Overtime pay

Health benefits

401(k) match

Scholarship program

LiveWell program

Job summary

Wegmans is seeking entry-level leaders committed to collaboration, service, and daily improvement. You will oversee daily store operations with a focus on Front End efficiency and strong customer service, while coordinating with department managers and shifting between day and night schedules.

You will coach a team of Customer Service associates, ensure resources and training, and drive store projects that strengthen our values and culture.

Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment
• Computer skills

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Skills

Customer service

Team leadership

Multi-tasking

Tools

Computer skills

Job description

Wegmans is seeking entry-level leaders committed to collaboration, service, and daily improvement. You will oversee daily store operations with a focus on Front End efficiency and strong customer service, while coordinating with department managers and shifting between day and night schedules.

You will coach a team of Customer Service associates, ensure resources and training, and drive store projects that strengthen our values and culture.