Customer Service & Store Ops Lead

Wegmans Food Markets; Town of Cheektowaga (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Wegmans Food Markets, Depew, NY, seeks entry-level leaders ready to collaborate, lead, and give their best every day. You will coordinate and troubleshoot daily activities of our customer service employees and participate in store management duties and projects.

You will lead a team of customer service members, ensuring they have the tools and resources to be successful in a fast-paced environment with varied hours. This is a day-to-night role with opportunities to grow.

Qualifications

• Customer service experience in food service, grocery, or retail.
• Ability to multitask in a fast-paced environment.
• Computer skills (POS, office software).
• Experience leading a team (preferred).
• Ability to quickly learn and adapt to new situations.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis.
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time.
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards.
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges.
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture.

Skills

Customer service

Multitasking

Team leadership

Tools

POS systems

Job description

Wegmans Food Markets, Depew, NY, seeks entry-level leaders ready to collaborate, lead, and give their best every day. You will coordinate and troubleshoot daily activities of our customer service employees and participate in store management duties and projects.

You will lead a team of customer service members, ensuring they have the tools and resources to be successful in a fast-paced environment with varied hours. This is a day-to-night role with opportunities to grow.