Store Operations & Customer Experience Leader

Michaels; Everett (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Job summary

Michaels is hiring a Retail Operations Manager in Everett, MA to lead front-end and service operations, drive sales, and deliver an engaging customer experience.

You will coach associates, ensure SOPs and brand standards, manage POS and Self-Checkout, and oversee in-store programs such as Loyalty rewards and in-store events.

The role requires 3+ years of retail leadership, availability to work nights, weekends, and early mornings, and a focus on safety and loss prevention.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and drive sales while coaching staff.
• Ensure SOPs and brand standards are followed.
• Model and coach customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership.

Skills

Retail leadership

Tools

POS systems

Job description

Michaels is hiring a Retail Operations Manager in Everett, MA to lead front-end and service operations, drive sales, and deliver an engaging customer experience.

You will coach associates, ensure SOPs and brand standards, manage POS and Self-Checkout, and oversee in-store programs such as Loyalty rewards and in-store events.

The role requires 3+ years of retail leadership, availability to work nights, weekends, and early mornings, and a focus on safety and loss prevention.