Store Operations & Customer Experience Lead

Five Below; Quakertown (Bucks County); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below in Quakertown, PA is hiring for an hourly leadership role focused on customer service and store operations. You will supervise crew, ensure fast, friendly checkout, and support stock intake and merchandising to maximize sales.

Previous management experience is preferred and training for associates is provided. The position supports a flexible schedule including days, evenings, and weekends, with benefits available as part of our competitive program.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and problem solving under pressure.

Responsibilities

• Wows customers through personal contact and friendly service.
• Trains crew on the BEST customer service experience and checkout processes.
• Oversee daily store operations and staff performance to ensure excellent service.
• Assist with receiving, unpacking, and stocking to keep shelves ready.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Job description

Five Below in Quakertown, PA is hiring for an hourly leadership role focused on customer service and store operations. You will supervise crew, ensure fast, friendly checkout, and support stock intake and merchandising to maximize sales.

Previous management experience is preferred and training for associates is provided. The position supports a flexible schedule including days, evenings, and weekends, with benefits available as part of our competitive program.