Store Operations & Customer Experience Lead

Five Below; Owensboro (KY); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is hiring for an on-site, hourly Manager on Duty in Owensboro, KY. You will lead crew, ensure top-notch customer service, and oversee daily store operations, including opening/closing procedures, cash handling, and maintenance. The role requires 1+ year of management experience and strong communication skills.

A fast-paced, energetic environment with opportunities to train and develop staff is offered. Benefits information is available on our site.

Qualifications

• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Management experience

Customer service

Communication

Multi-tasking

Creativity

Stress management

Education

High school diploma

Job description

Five Below is hiring for an on-site, hourly Manager on Duty in Owensboro, KY. You will lead crew, ensure top-notch customer service, and oversee daily store operations, including opening/closing procedures, cash handling, and maintenance. The role requires 1+ year of management experience and strong communication skills.

A fast-paced, energetic environment with opportunities to train and develop staff is offered. Benefits information is available on our site.