Store Operations & Customer Experience Lead

Five Below; Chula Vista (CA); On-site; USD 14,000 - 23,000; Part time

Job summary

Five Below in California is seeking an energetic store leader to supervise crew, ensure a rapid, friendly checkout, and maintain a high standard of service. You will guide daily activities, assist with receiving and stocking, and act as Manager on Duty when needed.

Responsibilities include opening/closing, staff development, sales growth, and collaboration with the leadership team to deliver an exceptional guest experience in a fast-paced environment.

Qualifications

• High school diploma or equivalent required or preferred college experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Creative thinking to solve problems and improve processes.
• Ability to maintain composure under pressure while leading others.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Composure under pressure

Team leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in California is seeking an energetic store leader to supervise crew, ensure a rapid, friendly checkout, and maintain a high standard of service. You will guide daily activities, assist with receiving and stocking, and act as Manager on Duty when needed.

Responsibilities include opening/closing, staff development, sales growth, and collaboration with the leadership team to deliver an exceptional guest experience in a fast-paced environment.