Store Operations & Customer Experience Associate

Winners Merchants International, L.P.; United States; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Job summary

TJ Maxx is seeking a customer-focused associate to deliver a high-quality shopping experience. You’ll engage with customers, maintain a clean store, and support store operations across departments as needed.

The role requires strong communication, organization, and the ability to multitask in a fast-paced retail environment. A flexible schedule and adherence to safety standards are essential.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multitasking

Attention to detail

Lifting heavy objects

Job description

TJ Maxx is seeking a customer-focused associate to deliver a high-quality shopping experience. You’ll engage with customers, maintain a clean store, and support store operations across departments as needed.

The role requires strong communication, organization, and the ability to multitask in a fast-paced retail environment. A flexible schedule and adherence to safety standards are essential.