Store Operations & Customer Experience Associate

Chico's FAS, Inc.; Chino Hills (CA); On-site; USD 23,281 - 29,067; Full time

Job summary

Chico's FAS, Inc. in Chino Hills, CA is seeking a Support Associate to help operate a customer- and product-focused store. You will handle merchandise processing, stock organization, and replenishment to ensure items are available on the floor.

The role supports MAPS principles, emphasizes teamwork, and requires standing most of the shift, with possible evenings, weekends, and holidays. Training and growth are provided within a collaborative environment.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable.
• Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Supports MAPS principles and standards through strong operational processes that support a cohesive omni channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• Assists with boutique cleanliness and organization.

Skills

Excellent communication

Customer service

Teamwork

Organizational skills

Adapt to technology

Stand/walk for long shifts

Fast-paced multitasking

Learning and feedback

Time management

Education

High school diploma

Job description

Chico's FAS, Inc. in Chino Hills, CA is seeking a Support Associate to help operate a customer- and product-focused store. You will handle merchandise processing, stock organization, and replenishment to ensure items are available on the floor.

The role supports MAPS principles, emphasizes teamwork, and requires standing most of the shift, with possible evenings, weekends, and holidays. Training and growth are provided within a collaborative environment.