Store Operations & Customer Experience Specialist

Chico's FAS, Inc.; Normal (IL); On-site; USD 20,664 - 25,830; Part time

Benefits offered by this job

Employee discount program

Employee assistance program

Job summary

Chico’s FAS, Inc. is seeking a part-time Support Associate to help maintain a customer- and product-focused sales culture across store operations.

You will handle merchandise processing, stockroom organization and signage, while supporting MAPS principles to deliver a cohesive omni-channel experience. The role requires strong communication, customer service, and organizational skills, with the ability to work a flexible schedule including nights and weekends.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• Assists with boutique cleanliness and organization.

Skills

Excellent communication

Customer service

Strong organizational skills

Learn technology

Education

High school diploma or equivalent

Job description

Chico’s FAS, Inc. is seeking a part-time Support Associate to help maintain a customer- and product-focused sales culture across store operations.

You will handle merchandise processing, stockroom organization and signage, while supporting MAPS principles to deliver a cohesive omni-channel experience. The role requires strong communication, customer service, and organizational skills, with the ability to work a flexible schedule including nights and weekends.