Store Operations & Customer Experience Associate

Chico's FAS, Inc.; Santa Rosa (CA); On-site; USD 24,617 - 30,789; Full time

Job summary

Chico's FAS, Inc. in Santa Rosa, CA seeks a Support Associate to help deliver exceptional customer service while handling stock, merchandising, and store operations. You will manage merchandise flow, transfers, and pricing while upholding MAPS principles in a fast-paced, team-oriented environment.

The role supports visual presentations, floor sets, and signage, with a focus on collaboration, reliability, and a willingness to work nights, weekends, and holidays as needed in a retail setting.

Qualifications

• High school diploma or equivalent required.
• Prior stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to company technology; stand for majority of shift.
• Ability to work flexible schedule incl. nights, weekends, holidays.

Responsibilities

• Process merchandise and ensure items are stored, labeled and located for replenishment.
• Merchandise new products in a timely manner and as directed.
• Enter receiving documents and reconcile invoices; process store transfers and locate requests.
• Manage visual materials, signage, and stockroom organization.
• Assist with pricing changes and markdowns; support visual merchandising directives.

Skills

Communication skills

Customer service

Organizational skills

Teamwork

Multi-tasking

Attention to detail

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Stock management software

Job description

Chico's FAS, Inc. in Santa Rosa, CA seeks a Support Associate to help deliver exceptional customer service while handling stock, merchandising, and store operations. You will manage merchandise flow, transfers, and pricing while upholding MAPS principles in a fast-paced, team-oriented environment.

The role supports visual presentations, floor sets, and signage, with a focus on collaboration, reliability, and a willingness to work nights, weekends, and holidays as needed in a retail setting.