Store Operations & Customer Experience Associate

JCPenney; Hamilton (OH); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Benefits package

Associate discount

Paid holidays

401(k) match

Job summary

JCPenney in the United States is seeking an Operations Associate to help create an outstanding customer experience by performing essential store operations before opening. This early-morning role works with a team to support pricing, restocking, and merchandise flow to ensure customers find the right styles and sizes.

You will participate in backroom maintenance, unloading merchandise, and supporting omnichannel initiatives while upholding merchandising standards and delivering efficient,

Qualifications

• 1-2 years of retail experience.
• Ability to provide excellent customer service in a fast-paced environment.
• Comfort with working early morning shifts and in a team setting.

Responsibilities

• Assist customers and answer questions to enhance the shopping experience.
• Execute pricing and signing across store merchandise.
• Replenish and restock to ensure availability of styles and sizes.
• Receive and unload merchandise and maintain a clean, organized backroom.
• Support omnichannel initiatives including Buy Online Pickup in Store and Ship from Store.
• Help implement merchandising plans and maintain stockroom standards.

Skills

Customer service

Retail experience

Job description

JCPenney in the United States is seeking an Operations Associate to help create an outstanding customer experience by performing essential store operations before opening. This early-morning role works with a team to support pricing, restocking, and merchandise flow to ensure customers find the right styles and sizes.

You will participate in backroom maintenance, unloading merchandise, and supporting omnichannel initiatives while upholding merchandising standards and delivering efficient,