Store Operations & Customer Experience Associate

The TJX Companies, Inc.; Hadley (MA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) Associate contributions

Health care (medical/dental/vision)

Paid holidays/vacation/sick

Scholarship program

Job summary

Marshalls in Hadley, MA is accepting applicants to deliver a highly satisfying customer experience, engaging with customers, and keeping a clean, organized store. The role may be cross-trained across store areas to support business needs and uphold operational standards.

Ideal candidates demonstrate strong customer service, communication, and organizational skills, with the ability to multitask and adapt to direction.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Teamwork

Job description

Marshalls in Hadley, MA is accepting applicants to deliver a highly satisfying customer experience, engaging with customers, and keeping a clean, organized store. The role may be cross-trained across store areas to support business needs and uphold operational standards.

Ideal candidates demonstrate strong customer service, communication, and organizational skills, with the ability to multitask and adapt to direction.