Retail Merchandise & Customer Experience Associate

The TJX Companies, Inc.; Danvers (MA); On-site; USD 22,386 - 23,074; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

cell phone discounts

pet & legal insurance

credit union

referral bonuses

scholarship program

adoption assistance

healthcare options

Job summary

Marshalls in Danvers, MA is hiring for a sales associate to deliver a highly satisfied customer experience and maintain a clean, organized store environment. You will support operations, promote loyalty programs, and assist in merchandising while adhering to company standards and labor laws.

You’ll interact with customers, cross-train across store areas, and contribute to a positive culture. The role emphasizes teamwork, reliability, and a willingness to adapt to changing needs.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.

Skills

excellent customer service

flexible schedule

strong communication

organizational skills

multi-tasking

lifting heavy objects

teamwork

retail experience preferred

Job description

Marshalls in Danvers, MA is hiring for a sales associate to deliver a highly satisfied customer experience and maintain a clean, organized store environment. You will support operations, promote loyalty programs, and assist in merchandising while adhering to company standards and labor laws.

You’ll interact with customers, cross-train across store areas, and contribute to a positive culture. The role emphasizes teamwork, reliability, and a willingness to adapt to changing needs.