Store Operations Coach: Lead Teams & Customer Experience

Walmart; Hadley (MA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Life insurance

Paid time off

Live Better U education benefit

Job summary

Walmart is seeking a store leader in Hadley, MA to guide teams, optimize store operations, and deliver outstanding customer service. The role emphasizes coaching, feedback, and the One Best Way service model to create a high-performing environment.

You will manage store performance, budgets, and merchandising, aligning with corporate direction and community initiatives, while fostering a culture of belonging and integrity.

Qualifications

• 2 years of college OR 1 year retail experience with 1 year supervisory experience
• Experience supervising teams and mentoring associates
• Knowledge of store operations and customer service expectations

Responsibilities

• Lead and develop teams through coaching and feedback
• Drive store performance in sales and operations
• Ensure exceptional customer service and issue resolution
• Oversee budgeting, forecasting, and expense control
• Support equity, inclusion, and a culture of belonging in the workplace

Skills

Leadership

Customer service

Communication

Coaching

Education

Associate or Bachelor’s degree in Business/Management

Tools

POS systems

Budgeting software

Job description

Walmart is seeking a store leader in Hadley, MA to guide teams, optimize store operations, and deliver outstanding customer service. The role emphasizes coaching, feedback, and the One Best Way service model to create a high-performing environment.

You will manage store performance, budgets, and merchandising, aligning with corporate direction and community initiatives, while fostering a culture of belonging and integrity.