Store Operations and Guest Experience Lead

Five Below; Fair Lawn (CT); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking an-hourly crew supervisor to support daily store operations and guest service at our location. You will help supervise associates, oversee opening/closing tasks, and partner with leadership to optimize merchandising and inventory to deliver a fast, friendly shopping experience.

The role requires at least 1 year of management experience, strong communication skills, and the ability to work a flexible schedule including days, evenings, weekends, and some overnight shifts.

Qualifications

• High school diploma or equivalent required; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills; ability to multi-task and think creatively.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an-hourly crew supervisor to support daily store operations and guest service at our location. You will help supervise associates, oversee opening/closing tasks, and partner with leadership to optimize merchandising and inventory to deliver a fast, friendly shopping experience.

The role requires at least 1 year of management experience, strong communication skills, and the ability to work a flexible schedule including days, evenings, weekends, and some overnight shifts.