Store Office Specialist - Customer Care & Admin

Jordan; West Hartford (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Great benefits package

Career growth

Employee discount

Competitive pay

Job summary

Jordan’s Furniture in West Hartford, CT is seeking a team member to balance face-to-face customer service with administrative duties in our busy retail store office. The role involves assisting customers and supporting sales consultants while handling orders, payments, delivery setup, and issue resolution.

The schedule includes nights, weekends and holidays. We offer great benefits including medical, dental, vision, employee discounts, and opportunities for career growth.

Qualifications

• 1–2 years of retail experience preferred but not required.
• Proficient computer skills and ability to learn new programs.
• Strong mathematical and organizational abilities.
• Ability to read and communicate effectively.

Responsibilities

• Interact with customers in a courteous and professional manner to create raving fans.
• Assist sales consultants with finalizing sales orders including payment transactions and delivery setup.
• Contact customers to resolve delivery and service issues, coordinating with other departments to resolve issues.
• Reconcile cash drawer at end of shift.

Skills

Proficient computer skills

Customer interaction

Mathematical skills

Organizational skills

Reading & communication

Retail experience

Job description

Jordan’s Furniture in West Hartford, CT is seeking a team member to balance face-to-face customer service with administrative duties in our busy retail store office. The role involves assisting customers and supporting sales consultants while handling orders, payments, delivery setup, and issue resolution.

The schedule includes nights, weekends and holidays. We offer great benefits including medical, dental, vision, employee discounts, and opportunities for career growth.