Store Merchandising & Operations Lead

Michaels; Maryland; On-site; USD 48,712,000 - 65,155,000; Full time

Job summary

The Michaels Companies, a leading arts and crafts retailer in North America, seeks a Merchandise Manager to drive merchandising and operational execution in the BALT-COLUMBIA, MD area. You will manage truck processing, inventory routines, planogram sets, pricing accuracy, and promotional execution to maintain a customer-ready store environment.

You will lead workload planning, SOP adherence, and asset protection while coaching team members to meet store goals and ensure strong floorside

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
• Execute and maintain Store-In-Stock Optimization routines to drive in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Job description

The Michaels Companies, a leading arts and crafts retailer in North America, seeks a Merchandise Manager to drive merchandising and operational execution in the BALT-COLUMBIA, MD area. You will manage truck processing, inventory routines, planogram sets, pricing accuracy, and promotional execution to maintain a customer-ready store environment.

You will lead workload planning, SOP adherence, and asset protection while coaching team members to meet store goals and ensure strong floorside