Store Manager: Team Leader & Customer Experience

David's Bridal, Inc.; Springettsbury Township (York County); On-site; USD 50,000 - 80,000; Full time

Job summary

David's Bridal, Inc. in Springettsbury Township is seeking a Store Manager to build a high-performing team and deliver world-class customer service while exceeding sales plans. You will mentor staff, manage scheduling and payroll, oversee inventory and special orders, and ensure a five-star shopping experience.

The ideal candidate brings strong leadership, coaching, and apparel retail management experience, with a commitment to a positive store culture and results-driven performance.

Qualifications

• High School Diploma or degree; four years retail management experience.
• Prior experience with a computerized POS system.
• Experience in apparel or specialty store retail management preferred.

Responsibilities

• Leads and models a customer first culture across all roles.
• Provides ongoing coaching and training to enhance selling skills, behaviors, and processes.
• Responsible for store payroll and ensure it does not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles.
• Leads the store to achieve Total Monthly Income (TMI) goals consistently by executing foundational excellence and performance-based leadership for front of house and alterations.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Monitors individual team member performance and develops action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Builds a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.

Skills

Leadership

Coaching

Customer service

Team management

POS system

Education

High School Diploma or degree

Tools

Point of Sale (POS) system

Job description

David's Bridal, Inc. in Springettsbury Township is seeking a Store Manager to build a high-performing team and deliver world-class customer service while exceeding sales plans. You will mentor staff, manage scheduling and payroll, oversee inventory and special orders, and ensure a five-star shopping experience.

The ideal candidate brings strong leadership, coaching, and apparel retail management experience, with a commitment to a positive store culture and results-driven performance.