Store Manager - Luxury Fashion Leader & Customer Experience

kate spade new york; Clinton (CT); On-site; USD 62,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity/maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Store Manager in Clinton, CT, to lead a high-performing team and deliver best-in-class customer experiences across all channels. You will drive sales, manage operations, and coach staff to embody the Coach brand in a fast-paced luxury retail setting.

You will recruit and develop talent, oversee inventory and scheduling, and ensure visual standards while collaborating with corporate partners. Strong English and retail leadership are essential.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• Strong passion for leading people and building motivated teams.
• Commitment to best-in-class customer experiences reflecting Coach heritage and values.
• Solid business acumen with focus on results and operational excellence.
• Exceptional communication and interpersonal skills; trust and clarity.
• Proficiency with retail systems and reporting tools; comfortable with labor/inventory tasks.
• Knowledge of fashion trends and digital engagement; collaborative mindset.

Responsibilities

• Lead store to drive sales, profitability, and productivity across channels.
• Execute strategic business plans and adapt to local market trends.
• Champion a service-first culture with personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team.
• Set goals, give feedback, and celebrate achievements.
• Recruit, onboard, and retain top talent reflecting the Coach brand.
• Oversee inventory, payroll, and loss prevention on a daily basis.
• Ensure visual merchandising meets brand standards; inspire customers.
• Optimize staffing to meet business demands and ensure seamless service.
• Foster a welcoming environment where every team member feels valued.
• Communicate with team, peers, and partners to align goals.
• Serve as a brand ambassador in-store and in the community.

Skills

Leadership

Customer focus

Communication

Retail operations

Team building

Fashion retail

Microsoft Office

Retail systems

Tools

Microsoft Office

Retail POS systems

Job description

Coach is seeking a Store Manager in Clinton, CT, to lead a high-performing team and deliver best-in-class customer experiences across all channels. You will drive sales, manage operations, and coach staff to embody the Coach brand in a fast-paced luxury retail setting.

You will recruit and develop talent, oversee inventory and scheduling, and ensure visual standards while collaborating with corporate partners. Strong English and retail leadership are essential.