Store Manager: Lead Teams, Elevate Service & Sales

Chick-fil-A; Lansing (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Chick-fil-A in Lansing seeks an experienced Store Manager to lead daily operations, deliver exceptional customer service, and drive store performance. You will supervise staff, manage budgets, and ensure a great shopping experience aligned with Chick-fil-A values.

The role emphasizes staff development, customer care, and maintaining high standards of safety and service while achieving sales targets in a fast-paced environment.

Qualifications

• Must possess commercial awareness and customer service focus.
• Strong communication and interpersonal abilities.
• Ability to manage budgets and monitor financials.
• Excellent organizational and leadership skills.
• Proven ability to train and supervise staff.
• Demonstrated problem-solving and decision-making capabilities.

Responsibilities

• Be a champion of Chick-fil-A mission, vision, and values.
• Develop the team to achieve restaurant goals and high performance.
• Recruit and appraise staff; train and supervise teams.
• Manage budgets and track financial and statistical records.
• Oversee stock, pricing control, and merchandising.
• Maximize profitability and workforce productivity.
• Motivate staff to meet and exceed sales targets.
• Ensure safety and health regulations are followed.
• Prepare promotional displays and coordinate with management.
• Support staff promotions and professional development.

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamworking skills

Verbal communication

Numerical skills

IT skills

Enthusiasm

Executive skills

Problem-solving

Initiative

Lead by example

Job description

Chick-fil-A in Lansing seeks an experienced Store Manager to lead daily operations, deliver exceptional customer service, and drive store performance. You will supervise staff, manage budgets, and ensure a great shopping experience aligned with Chick-fil-A values.

The role emphasizes staff development, customer care, and maintaining high standards of safety and service while achieving sales targets in a fast-paced environment.