Store Manager: Lead Teams, Elevate Customer Experience

Bath & Body Works; Santa Clara (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Merchandise discount (40%)

401k with company match

Employee Assistance Program (EAP)

Paid time off

Job summary

Bath & Body Works in Santa Clara is seeking a Store Manager to lead outstanding associates and deliver exceptional customer experiences. You will partner with the store leadership team to drive sales, coach talent, and ensure operational excellence across the sales floor.

The role requires 2+ years in a managerial retail role, a customer-first mindset, and availability for peak shifts including evenings and weekends. You will lead with our values and maintain a high-energy store environment.

Qualifications

• Proven experience delivering sales and customer experience in retail.
• 2+ years in a manager role, preferably retail.
• Customer-first selling culture.
• Attracting, developing, and retaining top talent.
• Effective communication and adaptability.
• In-the-moment coaching of associates.
• Ability to de-escalate store and customer situations.
• Willingness to work peak days, evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team.
• Set and reinforce performance expectations, goals, and accountability for all associates.
• Own and delegate leadership tasks to address customer experience, vendor relations, or maintenance issues.
• Partner with the SLT to support action plans and execute operations.
• Implement floorset direction to bring the product story to life.
• Perform opening/closing routines including deposits and shipments.
• Lead daily directions for the team and provide feedback.
• Meet payroll targets with appropriate sales floor coverage.
• Model selling behaviors and elevate product knowledge for customers.
• Create genuine connections with customers through needs discovery and recommendations.
• Train, coach, and motivate associates to improve selling and experience.
• Maintain safety, policy adherence, and store appearance.

Skills

Store leadership

Customer experience

Sales leadership

Talent development

Communication

Coaching

De-escalation

Flexible scheduling

Education

High school diploma or equivalent

Job description

Bath & Body Works in Santa Clara is seeking a Store Manager to lead outstanding associates and deliver exceptional customer experiences. You will partner with the store leadership team to drive sales, coach talent, and ensure operational excellence across the sales floor.

The role requires 2+ years in a managerial retail role, a customer-first mindset, and availability for peak shifts including evenings and weekends. You will lead with our values and maintain a high-energy store environment.