Store Manager: Lead Teams, Elevate Customer Experience

BoxLunch & Hot Topic; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

BoxLunch & Hot Topic seeks a Store Manager to lead a mall-based location, steering sales, staffing, and performance. You’ll drive outcomes, recruit and develop a passionate team, and ensure top-notch customer service as the store stays vibrant and aligned with brand standards.

You’ll balance operations, data, and promotions to maximize results, while mentoring staff and fostering a culture of engagement and excellence in the retail environment.

Qualifications

• Strong communication and interpersonal skills to lead a team.
• Experience recruiting, onboarding, and developing staff.
• Adequate knowledge of store operations and merchandising.
• Proven ability to drive sales and manage performance.

Responsibilities

• Achieve sales targets and store performance goals.
• Recruit, develop, and retain a collaborative team.
• Lead customer engagement through store and social channels.
• Maintain operational standards, including schedules and payroll.
• Monitor shrink, loss prevention, and stock of merchandise.
• Communicate with leadership on trends and feedback.
• Use reports to guide store strategy and promotions.
• Merchandise with planograms and launch promos on time.
• Mentor staff through recognition and feedback.

Skills

Communication

Recruiting

Operations

Leadership

Team development

Education

High School Diploma or GED

Job description

BoxLunch & Hot Topic seeks a Store Manager to lead a mall-based location, steering sales, staffing, and performance. You’ll drive outcomes, recruit and develop a passionate team, and ensure top-notch customer service as the store stays vibrant and aligned with brand standards.

You’ll balance operations, data, and promotions to maximize results, while mentoring staff and fostering a culture of engagement and excellence in the retail environment.