Store Manager: Lead Teams, Drive Growth & Experience

The Rock Place- Nashville; Nashville (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability (LTD)

ID protection

401(k) with company match

Paid time off

Job summary

The Rock Place-Nashville is seeking an experienced Store Manager to lead daily store operations, develop customer and contractor relationships, and drive sales and profitability across Nashville locations.

You will coach a high-performing team, manage inventory and budgeting, and partner with regional teams to ensure operational excellence and strong local market growth. This on-site role requires leadership, problem-solving, and a customer-focused mindset.

Qualifications

• Associate's or Bachelor's degree in Business or a related field preferred, or equivalent industry experience.
• Proven ability to recruit, develop, coach, and motivate high-performing teams.
• Strong leadership, communication, and interpersonal skills with the ability to influence cross-functional partners.
• Demonstrated success managing multiple priorities while delivering operational and financial results.
• Experience analyzing business metrics and implementing action plans to improve performance.
• Strong understanding of customer service, sales, inventory management, and operational best practices.
• Experience managing budgets, expenses, and profitability.
• Resourceful, proactive problem-solver with a hands-on leadership style.

Responsibilities

• Lead all aspects of daily store operations, including sales, customer service, transportation, inventory, warehouse operations, safety, merchandising, and workforce management.
• Drive store sales, gross margin, profitability, and customer satisfaction while meeting or exceeding company goals.
• Build, coach, develop, and inspire a high-performing team through effective hiring, onboarding, training, performance management, and employee development.
• Foster a culture of accountability, teamwork, engagement, and continuous improvement aligned with OLS's FORTITUDE values.
• Build strong relationships with contractors, customers, vendors, and community partners to strengthen brand recognition and support business growth.
• Identify opportunities to increase market share, expand customer relationships, and develop new business opportunities.
• Analyze store financials, operational metrics, inventory performance, product mix, and pricing to identify trends and implement improvement strategies.
• Maintain accurate inventory through disciplined receiving, replenishment, cycle counts, and inventory control practices.
• Ensure compliance with company policies, Standard Operating Procedures (SOPs), safety programs, and operational standards.
• Oversee administrative responsibilities including NetSuite transactions, purchase orders, invoicing, inventory reconciliation, bank deposits, scheduling, and timekeeping.
• Partner with Regional Leadership on budgeting, merchandising, staffing, pricing, and operational initiatives that improve business performance.
• Maintain a clean, organized, and customer-focused store environment while ensuring equipment and facilities are properly maintained.
• Promote safety by leading regular safety meetings and ensuring compliance with company and regulatory requirements.
• Support local marketing initiatives, trade shows, community events, and promotional opportunities that strengthen the OLS brand.
• Travel periodically for meetings, training, or to support neighboring store locations.

Skills

Store management

Leadership

Budgeting

Customer service

Operational efficiency

ERP systems

Education

Business degree or equivalent

Tools

NetSuite ERP

Microsoft Office

Job description

The Rock Place-Nashville is seeking an experienced Store Manager to lead daily store operations, develop customer and contractor relationships, and drive sales and profitability across Nashville locations.

You will coach a high-performing team, manage inventory and budgeting, and partner with regional teams to ensure operational excellence and strong local market growth. This on-site role requires leadership, problem-solving, and a customer-focused mindset.